At Prisapure, customer satisfaction is our top priority. We stand behind the quality of our products and aim to provide a hassle-free return and refund process.

1. Eligibility for Returns

• Returns are accepted within 7–14 days of delivery (customize as per your policy).

• Products must be unused, unopened, and in original packaging.

• Proof of purchase (invoice/order confirmation) is required.

• Certain items such as consumables, hygiene-related products, or customized goods may not be eligible for return.

2. Return Process

1. Contact our customer support at info@prishapure.com within the return window.

2. Provide your order number and reason for return.

3. Our team will guide you with the return shipping address and instructions.

4. Once the product is received and inspected, you will be notified of the approval or rejection of your return.

3. Refund Policy

• Approved refunds will be processed within 7–10 business days.

• Refunds will be issued to your original method of payment (credit card, debit card, UPI, net banking, etc.).

• Shipping and handling charges are non-refundable unless the return is due to our error (e.g., defective or wrong product).

4. Exchanges

• Exchanges are possible only if you receive a defective, damaged, or incorrect item.

• To request an exchange, contact us immediately after delivery.

5. Damaged or Defective Products

If you receive a damaged or defective product, please report it within 48 hours of delivery with photographs or videos as proof. We will arrange a replacement or a full refund at no extra cost.

6. Non-Returnable Items

• Opened or used products.

• Items purchased under clearance sale or promotional offers.

• Personalized or special-order products.

7. Contact Us

For returns, refunds, or exchanges, please reach out to us:
📧 Email: prisaapure@gmail.com
📞 Phone: 7575837378
🏢 Address: 22, Ramnath industrial zone, Street No : 03 ,Near Murlidhar weighbridge, SARDAR CHOWK
RAJKOT, GUJARAT, 360002